Everything you need to know about returns, your privacy, and how we ship.
Our Policies
Privacy Policy
Last updated: April 2026
1. Information We Collect
When you use our store we may collect:
- Account information: name, email address, mobile number, and password (stored as a cryptographic hash).
- Order information: billing address, shipping address, and payment references (we do not store full card numbers).
- Usage data: pages visited, search queries, and device/browser type to improve your experience.
2. How We Use Your Information
- To process and fulfil your orders.
- To send order confirmations, shipping updates, and invoices.
- To improve our website, catalogue, and services.
- To respond to your enquiries and support requests.
- To send promotional communications — only if you have opted in.
3. Sharing of Information
We do not sell or rent your personal data. We share information only with:
- Logistics partners (e.g., Tekipost) solely for shipping and delivery purposes.
- Payment processors to complete transactions securely.
- Government or regulatory authorities when required by law.
4. Cookies
We use essential cookies to maintain your session and shopping cart. Analytics cookies — used in aggregate and anonymised form — help us understand how visitors use our store. You may disable cookies in your browser settings; some features may not function without them.
5. Data Retention
We retain your personal data for as long as your account is active and as required by Indian tax and accounting laws (typically 7 years for transaction records). You may request deletion of your account and personal data by emailing us.
6. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, email us at [email protected].
7. Security
We use industry-standard encryption (TLS) for data in transit and store passwords using bcrypt hashing. We review our security practices regularly.
8. Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated by email or a notice on the site. Continued use of the store after changes constitutes acceptance.